Returns & Exchanges
At ALT. Fragrances, we want you to find your perfect scent; if you are not completely satisfied, we offer a 30-day return window for all eligible fragrance orders. Please ensure items are returned in their original packaging to qualify for a full refund or store credit.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to begin the process.
Pack Your Items
Securely place the fragrance bottle in its original box and use protective cushioning to prevent damage during transit.
Ship It Back
Print your prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing